Good Morning,
I'm wondering if anyone else has experienced this issue.
Agent calls are automatically recorded, when on calls agents will very frequently (~75% of the time) have to transfer or conference in another line. When they transfer/conference, the recording is stopped/broken.
The end result of this is that the recording is broken into multiple files which are visible in the file structure when you SSH to our Linux 3CX server, but those broken recordings are not visible in the 3CX Dashboard GUI.
Is there a current recommendation on what to do in this situation?
I'm wondering if anyone else has experienced this issue.
Agent calls are automatically recorded, when on calls agents will very frequently (~75% of the time) have to transfer or conference in another line. When they transfer/conference, the recording is stopped/broken.
The end result of this is that the recording is broken into multiple files which are visible in the file structure when you SSH to our Linux 3CX server, but those broken recordings are not visible in the 3CX Dashboard GUI.
Is there a current recommendation on what to do in this situation?
