Recordings not archiving to the FTP for certain EXT

[eleake]

Hello, I have a client that we have recordings set up for to archive to a FTP server. Certain extensions archive without an issues while others are not actually archiving they say in the PBX they are archived but not showing up in the FTP. When the archived recordings are downloaded through the PBX they just play the same recording. Wondering if anyone else has had this experience in the past with a solution.

 

[paulodagraca]

Hello eleake,

Can you provide more information, like 3CX server software version.
Is the server cloud based or local hosted and does your FTP has a log file, can you 'see' the filetransfer there or never transfered?

Paulo

 

[eleake]

Version 20.0 Update 2 (Build 715 Release)

It is cloud hosted.

It appears it attempts to transfer but never finishes. Creates a "file" but not a wav file. Again other extensions on the same PBX (exact same settings) are transferring without issue. Just have a couple extensions not transferring.

 

[eleake]

I am still having issues with this. I have rebuilt the user deleted old folder out of the FTP server still coming in as incomplete files. I am having this issue with a few different users in the PBX but others are archiving like they are supposed to. Its almost as if the first file is failing so the rest don't even attempt to archive.

 

[VoIPTools]

You may want to consider looking at our 3CX Recording Manager tool. In addition to the AI features for scoring and coaching Agents on the handling of phone calls, we also provide FTP archival including 75% compression to reduce your storage requirements without a reduction in audio quality.