Recordings registration on MS Dynamics

[inknow]

A customer is asking for a hyperlink to the recordings to be included in the CRM, after each call is closed, does any body tried this?

 

[Evolute IT]

We did. Successfully I might add. You need a proxy for the integration which does the matching between the Call Journaling and the recording being sent. We even got transcriptions to work this way too, without 3CX implementation.