Recordings search not working

[Alphabetic]

Set up:

Firefox > Recordings > All Recordings

Im searching for the contact name and it brings me recordings up to 1st of June.

The recording im looking for is yesterday and I can scroll down to it.

Why has the search function not worked?

I tried on Chrome and get the same thing.

 

[VasilisV_3CX]

Hi @kieferschild,

There were instances in V16 where if the contacts name has changed after the recording, you can only search for them using the number they called from or the old name, not the new one. In V18, this has been addressed and fixed.

 

[Alphabetic]

Hi @kieferschild,

There were instances in V16 where if the contacts name has changed after the recording, you can only search for them using the number they called from or the old name, not the new one. In V18, this has been addressed and fixed.

This is not the case in this instance.

 

[VasilisV_3CX]

Hi @kieferschild,

If you search via the management console recordings, does it find the correct contact? Are you searching using the name or number?

 

[Alphabetic]

Hi @kieferschild,

If you search via the management console recordings, does it find the correct contact? Are you searching using the name or number?

I am searching using the name.

The recordings in MGMT does the same thing.

Searching the number shows correctly.

 

[VasilisV_3CX]

@kieferschild,

Is this a V18 or V16 PBX?

 

[Alphabetic]

16.0.8.9

 

[VasilisV_3CX]

@kieferschild,

I've reproduced what you're reporting, in V16 and tried it again in V18 and it is no longer a problem there. You can test this on V18's current build or wait for a production build, at which time this problem will no longer be an issue.