Recordings unavailable

[chinds]

Hi there, we have a V20 Update 7 (Build 979) tenant that is having issues with pulling call recordings. When pulling up a recording, about 99% of the time they are getting this error:



We also have this on our dashboard, but our configuration is the same as numerous other clients:



Here's our configuration - I verified the FTP account has correct permissions and the filepath exists:



I can see call recordings capturing as early as this morning, but recordings on the FTP server are only saving since 9/11... which looks like it's close to exactly 30 days ago. It seems like the 3CX tenant just isn't saving these recordings since then. We have no archiving or automatic deletion settings enabled in our tenant. Has anyone experienced this issue before?

 

[chinds]

This is resolved... looks like this broke during our migration from Windows to Linux 3CX. RECS_SYNC_REQUIRED didn't exist in the tenant and once this was addressed we were able to get recordings for present calls.

We are still getting the error about it being partially configured despite this working now and backups are saving to our FTP storage, so if anyone has experienced this and has a resolution on removing this error I'd appreciate the help.

 

[bitn2]

We are still getting the error about it being partially configured despite this working now and backups are saving to our FTP storage, so if anyone has experienced this and has a resolution on removing this error I'd appreciate the help.

You need to configure the data archiving part.