recordings

[Mohamedseliem]

hello everyone

if someone is allowed to listen to recordings and i don't want him to listen to specific extensions, is it doable ?

some of those people are managers and sensitive positions

 

[Evolute IT]

hello everyone

if someone is allowed to listen to recordings and i don't want him to listen to specific extensions, is it doable ?

some of those people are managers and sensitive positions

Put them in a separate group. That's how you split who can see what. The recordings in one group will be visible to anyone with "show call recordings", but it can also filter out if users are NOT in the same group.

 

[Narcisse]

Hi,

We are using version 18.0 (Build 418) and created a group for users who are allowed to listen to Recordings hence the menu is not showing up via the web browser when the user has logged in. See the screen capture where the rights are set similarly in the User and Receptionist rights sections.

I found this post but I couldn't find the Show Call Recordings option either.

Thanks for your help!

 

[TheodorosG_3CX]

Please navigate under Dashboard<<Users<<Select the user to edit<<Phone Provisioning tab<<In the Your Phones select 3CX App<<Scroll to the page and ensure that the "Show Call Recordings" is enabled.