Redirect to Voicemail

[Steve G.]

Hi,

the 3cx Windows Client is able to divert to Mailbox on a call.

Within a C# 3cx Plugin, it is possible to take and drop a call.
But there is no Option available to divert to Voicemail in the call handler.

Is this feature not available from custom Plugin?

Thanks, Steve

 

[edossantos]

Hello @Steve G.,

You can transfer the call to the voicemail extension, usually 999.

Kind regards.

 

[Steve G.]

Hi @edossantos,

thanks, I tried to do so, first by just using BlindTransfer but did not succeed.

With taking the call first, the call is at least going to Voicemail, but it is asking for Extension and pin, so it
seems, the Voicemail thinks i'm checking my Mailbox...

TakeCall();
callHandler.BlindTransfer(callerInfo.callInfo.CallID, "9999");
DropCall();

Which is the correct way of doing it?

Kind regards

Steve

 

[edossantos]

Hello Steve,

Actually, you need to add the "transfer to voicemail of extension" prefix to do this, which usually is "*4", but you can configure this in your Console > Settings > Dial Codes.

So, for example, if you want to transfer a call to the voicemail of extension 100, you need to transfer it to the number "*4100".

The way to do this is using the BlindTransfer method, as you're doing now, but you need to change the destination number. Also, invoking the DropCall is not necessary, as it will get disconnected from your endpoint as soon as you transfer it.

Kind regards.