Registration to same provider with 2 accounts

[micsak]

Hi there,

I'm trying to register 2 different accounts to same SIP Provider. They are registered but they do not working in good order and my calls failed.
Could you advise?

Michael

 

[jpillow]

You will have to be a bit more sopecific as to what issues you are having, posting a server activity log would help as there isnt enough information here to go off of.

 

[micsak]

I need 2 connections to the same SIP provider.
Both seems to be successful and are registered, but I can make a phone calls only from one. For the other one I receive Error 401 Forbidden every time I try a phone call

 

[jpillow]

Did you make an outbound rule for both trunks?

 

[micsak]

Yes of course,

the problem is that there is no way to adjust the number that is sent by each rule

Michael

 

[jpillow]

Could you post the server activity log replicating the issue that may help.

 

[micsak]

See below part of server activity log

16-Oct-2013 14:46:36.705 Leg L:48.2[Line:10000>>0030210DestNumber] is terminated: Cause: 403 Forbidden/INVITE from sip.provider.ip:5060
16-Oct-2013 14:46:36.705 [CM503020]: Call(C:48): Normal call termination. Call originator: Extn:491. Reason: Forbidden
16-Oct-2013 14:46:36.705 L:48.1[Extn] failed to reach Line:10000>>0030210DestNumber, reason Forbidden
16-Oct-2013 14:46:36.705 Call to T:Line:10000>>0030210DestNumber@[Dev:sip:[email protected]:5060] from L:48.1[Extn] failed, cause: Cause: 403 Forbidden/INVITE from sip.provider.ip:5060
16-Oct-2013 14:46:36.704 [CM503003]: Call(C:48): Call to <sip:[email protected]:5060> has failed; Cause: 403 Forbidden/INVITE from sip.provider.ip:5060
16-Oct-2013 14:46:36.250 [CM503025]: Call(C:48): Calling T:Line:10000>>0030210DestNumber@[Dev:sip:[email protected]:5060] for L:48.1[Extn]
16-Oct-2013 14:46:35.999 [CM503027]: Call(C:48): From: Extn:491 ("Caller Name" <sip:491@localPBXIp:5060>) to T:Line:10000>>0030210DestNumber@[Dev:sip:[email protected]:5060]
16-Oct-2013 14:46:35.999 [CM503004]: Call(C:48): Route 1: from L:48.1[Extn] to T:Line:10000>>0030210DestNumber@[Dev:sip:[email protected]:5060]
16-Oct-2013 14:46:35.999 Line limit check: Current # of calls for line Lc:10000(@providerName[<sip:[email protected]:5060>]) is 0; limit is 5
16-Oct-2013 14:46:35.999 Call(C:48): Call from Extn:491 to 0030210DestNumber matches outbound rule 'International Phone call Rule '
16-Oct-2013 14:46:35.997 [CM503001]: Call(C:48): Incoming call from Extn:491 to <sip:0030210DestNumber@localPBXIp:5060>

 

[jpillow]

Sorry about the delay I've been away, What is your preference in regards which specific calls go out each trunk? you can configure by preference simply having on trunk higher on the voip provider outbound rule tab. You can do a dial code and lets say you have to dial 8 before dialing the number, or what I'd assume would make most sense as you're most likely wanting to dial based on least call routing (I can only guess with limited info) in which case you'd assigned calls going to a certain country/ area code or number beginning with to whatever trunk would best fit your needs for that particular call. By this trace it looks like this is an international call were you also be sure to go to settings--->security--->allowed country codes and check the country where the call is going to allow a call to that country?

 

[leejor]

Have you confirmed with your SIP provider that they allow two simultaneous calls with the same credentials? There is obviously some reason that you get a forbidden message from them. They should be able to explain what works, and what won't.

 

[jpillow]

@ Leejor They actually have two different accounts it looks like his problem is setting up his outbound rules to pick which account to used on which calls and his international calls may be blocked....

 

[leejor]

@ Leejor They actually have two different accounts it looks like his problem is setting up his outbound rules to pick which account to used on which calls and his international calls may be blocked....

Opps, sorry, missed that.