Rejected calls stoped displaying in the Calls History

[matjaz]

Hi,

I'm not sure if this is due to us changing anything but we noticed we don't get missed calls info if we reject the calls or if the status is set to Away/DND and Forwarding rules are set to End Call.

If you receive a call and the callee drops the call before you answer, then you still see the missed call.

Anyone had a similar situation and was able to fix it?

 

[OlegR_3CX]

Hi there.
Is it a queue call?
If so, then if the call comes to the Queue, and you reject the call from the Agent, the call will not be marked as a missed call, as the call is still in the queue, but it will only be abandoned/missed if timeout or callee hung up and some other conditions too.

 

[matjaz]

No, it's a direct call...

 

[OlegR_3CX]

Navigate to the Settings >> General
and ensure that the option "Play Busy prompt when extension is busy" is unchecked

 

[matjaz]

Yes that was it. We turned this on, because when users call someone that is busy, 3CX just hangs up, there is no busy sound. Is there a way to have both?

 

[OlegR_3CX]

Glad to know that it worked.
No, there is no way to have it both and the result of the call not being there as missed as it was auto-answered by the PBX service.