Solved Remote caller id (SP3)

[Da_vide]

After the update I can not change the caller id for the remote extensions. And it would seem that other parameters can not be changed. this is error

Internal Server Error(500)

d__12.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
   in System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   in Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.d__10.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
   in Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.Rethrow(ActionExecutedContext context)
   in Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   in Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.d__14.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
   in System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   in Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__22.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
   in Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.Rethrow(ResourceExecutedContext context)
   in Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   in Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__17.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
   in System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   in Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__15.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
   in System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   in Microsoft.AspNetCore.Builder.RouterMiddleware.d__4.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
   in System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   in ManagementConsoleJS.Middleware.ExceptionWrapperMiddleware.d__3.MoveNext()" class="ng-scope" style="box-sizing: border-box; overflow: scroll; font-family: Menlo, Monaco, Consolas, "Courier New", monospace; font-size: 13px; padding: 9.5px; margin-top: 0px; margin-bottom: 10px; line-height: 1.42857; color: rgb(51, 51, 51); word-break: break-all; word-wrap: break-word; background-color: rgb(237, 241, 242); border: 1px solid rgb(222, 229, 231); border-radius: 4px; height: 400px;">System.NullReferenceException: Riferimento a un oggetto non impostato su un'istanza di oggetto.
   in TCX.Configuration.Templates.LocalPhoneDevice.SetDynamicOptionValue(BaseOption option, Object value)
   in ConfigurationManagementModel.CfgTemplateInfo.SetPhoneVlanInfo(PhoneDeviceVlanType type, LocalPhoneDevice phoneDevice, PhoneDeviceVlanInfo info)
   in ConfigurationManagementModel.CfgTemplateInfo.SaveInfoToPhoneDevice(PhoneDeviceInfo info, PhoneDevice phoneDevice, Extension extension)
   in ConfigurationManagementModel.PhoneDeviceInfoExtension.SetPhoneDeviceInfos(Extension ex, PhoneDeviceInfo[] infos, ICfgTemplateInfoProvider templateInfoProvider)
   in ConfigurationManagementModel.CfgExtensionEditor.Serialize_AfterSerialize(Object sender, SerializeEventArgs e)
   in ConfigurationManagementModel.PropertySerializer.FireAfterSerialize(ICfgItemInternal cfgItem, Boolean save)
   in ConfigurationManagementModel.PropertySerializer.Serialize(ICfgItemInternal cfgItem, SerializeParameters serializeParameters)
   in ConfigurationManagementModel.CfgItemBase.Save()
   in ManagementConsoleJS.Services.Editor.Save()
   in ManagementConsoleJS.Services.EditorService.SaveActiveObject(Int32 id)
   in ManagementConsoleJS.Controllers.EditController.Save(Int32 id)
   in Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.d__12.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
   in System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   in Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.d__10.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
   in Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.Rethrow(ActionExecutedContext context)
   in Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   in Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.d__14.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
   in System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   in Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__22.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
   in Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.Rethrow(ResourceExecutedContext context)
   in Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   in Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__17.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
   in System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   in Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__15.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
   in System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   in Microsoft.AspNetCore.Builder.RouterMiddleware.d__4.MoveNext()
--- Fine traccia dello stack da posizione precedente dove è stata generata l'eccezione ---
   in System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   in System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   in ManagementConsoleJS.Middleware.ExceptionWrapperMiddleware.d__3.MoveNext()

 

[YiannisH_3CX]

Hello @Da_vide

Are you referring to the outbound caller ID setting located under extension settings? Do you experience this issue with all extensions or just one? Is this a linux or a windows installation?

 

[Da_vide]

Hi, is windows installation. I have local and remote extension.
In all remote extension i can not change any parameters.

 

[YiannisH_3CX]

Please check your inbox as i have sent you a p.m. with what is needed to further troubleshoot the issue

 

[YiannisH_3CX]

For those that might face the same issue, this was caused from old custom templates that had the same user agent as the default templates. So when the management console was looking for a template for specific user agent it found 2 with the same so the exception error was generating. The fix is simply removing any custom templates from the custom templates folder.