Remote Log off of agent from Call queue groupe

[Alcasys]

Pleas, 3CX supports some methode how is possible make Log off of agent Call queue groupe from another 3CX account ?
Petr Halberstat

 

[edossantos]

Not sure to understand your scenario, but if you can use a CFD app, then you have a component to do that:
https://www.3cx.com/docs/manual/cfd-components/#h.fuggmt1wmxr9

 

[Alcasys]

But I mean the log off of agent by web administration or by another 3CX client.
Ex. the agent 100 didn't log off after work time.
Next day this agent willl not in office.
After the distribution of Call Queue will again routed to this agent, which will not answer.
Therefore we need know some methode possible make log off of this agent from Call Queue groupe by remote access
by another 3cx client or by web administration.
Not by CFD.
Thank you
Petr

 

[edossantos]

The web client and the management console can be used for that. And they can be accessed from anywhere if properly configured. If you have your PBX on premise, you will need to configure your firewall to allow remote access to your PBX from internet.

Moving the thread to the appropriate department.

 

[Alcasys]

Thank you very much, yes I confirm it as web administration of user.