Remote Setup, IP Blacklisting, Yealink RPS MAC

[Fulcrum731]

Morning Paulo, I actually did this last night (upgrading the firmware etc), I performed a reboot of the phone remotely (as the site is some way, away). Unfortunately, this has not worked and the phone is not provisioning, none of the config is getting put on the phone? Not sure what I am doing wrong?

 

[Fulcrum731]

Hi,

Since the phones have the SBC functionality there is no benefit of running them through each other. Actually doing that would create a single choke point unnecessarily.
This way each router phone connects directly, independently and securely to your 3CX PBX via its build in SBC.

If in the future you add some non-router phones to the same location, spread them evenly across the existing SBCs so none gets overloaded at some point.

Thank you. That explanation helps me understand how this (3CX) system works.

 

[K_SAK]

Morning Paulo, I actually did this last night (upgrading the firmware etc), I performed a reboot of the phone remotely (as the site is some way, away). Unfortunately, this has not worked and the phone is not provisioning, none of the config is getting put on the phone? Not sure what I am doing wrong?

Did the 24h blacklist clear yet?

 

[paulodagraca]

Morning Paulo, I actually did this last night (upgrading the firmware etc), I performed a reboot of the phone remotely (as the site is some way, away). Unfortunately, this has not worked and the phone is not provisioning, none of the config is getting put on the phone? Not sure what I am doing wrong?

I did meniton DELETE MAC (phone from system), and re-create again as Routerphone, where 3CX will add the MAC to the RPS.
If you are sure this does not work, the MAC is not 'free' and can not be set by 3CX.

The next option will be to get the provisioning link (extention. phone tab) and copy that to the phone manually, than press the provisioning button on the phone (if you can access the phone remote).

Paulo

 

[JohnS_3CX]

Also, am i right in saying that this new 'Good' phone (T46U) that I have is now on 3CX/Yealink's RPS? If so, how would I remove this, if I wanted to reset the phone?

Not quite, an IP Phone RPS entry gets added when the phone MAC is added to 3CX.

Once the phone successfully registers we remove the MAC from RPS automatically.

Deleting the phone from 3CX does the same, we clear the MAC from RPS.

If no actions are taken, we delete it from RPS anyway in 2 weeks.

 

[Fulcrum731]

I did meniton DELETE MAC (phone from system), and re-create again as Routerphone, where 3CX will add the MAC to the RPS.
If you are sure this does not work, the MAC is not 'free' and can not be set by 3CX.

The next option will be to get the provisioning link (extention. phone tab) and copy that to the phone manually, than press the provisioning button on the phone (if you can access the phone remote).

Paulo

I definitely did that last night (I created two users and moved the Router Phone amongst them). I wonder (as @JohnS_3CX) says, if my MAC is registered somewhere else. I actually got this to work earlier and the phone took all of the autoprovisioning information on (even on the old firmware), but because it did not show up on 3CX, I deleted it?

 

[paulodagraca]

If you are sure this does not work, the MAC is not 'free' and can not be set by 3CX.
so this is the case

The next option will be to get the provisioning link (extention. phone tab) and copy that to the phone manually, than press the provisioning button on the phone (if you can access the phone remote).
Can this be done ?

 

[Fulcrum731]

If you are sure this does not work, the MAC is not 'free' and can not be set by 3CX.
so this is the case

The next option will be to get the provisioning link (extention. phone tab) and copy that to the phone manually, than press the provisioning button on the phone (if you can access the phone remote).
Can this be done ?

Hi @paulodagraca, so the Blacklisting of my remote site has been lifted (hooray), I rebooted the phone and now it is auto-provisioning (another hooray)! I now need to test it against another onsite phone, which are all (from what I understand) attached to other RPS. If I DM you one MAC and Serial Number (as that is all I can get at the moment) of another onsite phone, could you see if you could get it lifted for me?

 

[JohnS_3CX]

Only the manufacturer can remove a MAC from RPS because it is their RPS that the phone contacts during startup.

https://ticket.yealink.com/index

 

[Fulcrum731]

Ok, thanks to the help of @paulodagraca, I got the phone unlocked. I trying to set up the phone with the new credentials but on the cloud server (3CX) and then pushed it down to the phone, all of this seemed to work, but I have been IP Blacklisted again (on the jumbox onsite). When I log in remotely, I get the following error message:

SIP request (REGISTER) from 94.197.244.250 was rejected. Reason: Block WAN requests is ON. . Message:. REGISTER sip:XXXX.3cx.cloud:5060 SIP/2.0. Via: SIP/2.0/UDP 94.197.244.250:54144;branch=z9hG4bK657548448. Max-Forwards: 70. Contact: <sip:[email protected]:54144>. To: "XXXXXX" <sip:[email protected]:5060>. From: "XXXXXXX" <sip:[email protected]:5060>;tag=657361650. Call-ID: [email protected]. CSeq: 2 REGISTER. Expires: 120. Allow: INVITE, INFO, PRACK, ACK, BYE, CANCEL, OPTIONS, NOTIFY, REGISTER, SUBSCRIBE, REFER, PUBLISH, UPDATE, MESSAGE. Proxy-Authorization: Digest username="XXXXXXX",realm="3CXPhoneSystem",nonce="414d5359000dc7d740:f4a8c4c7562ffaf6b9d40f5dc519c2ee",uri="sip:XXXX.3cx.cloud:5060",response="27fb3ec9ab25b54a69e966900cb4cd96",algorithm=MD5. User-Agent: Yealink SIP-T46U 108.86.179.7 805e0c0e7cf2. Allow-Events: talk, hold, conference, refer, check-sync. Mac: XXXXXXXX. Content-Length: 0

 

[Fulcrum731]

I have upgraded the phone's firmware, but I did this after I added the phone to the 3cx Cloud. Could that be the reason?

 

[JohnS_3CX]

Yes correct. The phone must be upgraded, then added to 3CX and finally factory reset - all in this order.

I have upgraded the phone's firmware, but I did this after I added the phone to the 3cx Cloud. Could that be the reason?

 

[Fulcrum731]

Oh dear, okay, I guess I will have to wait for the Blacklist to be removed.

 

[Fulcrum731]

Okay! Looks like when the blacklisting was lifted (24 hours after I sent the credentials to the phone which had the wrong firmware on it) the phone registered. So we are good! Phone calls can be made between 2 phones at least. I would like to thank everyone who assisted, but especially @paulodagraca and @JohnS_3CX.

 

[Fulcrum731]

Just as a follow up - will 3CX SMB Free support a Hikvision DS-KD8003-IME1(B) Intercom/Door System? I would think I would need to set up an extension (via the IP Phone menu) but I am unsure, I think all I am missing is the authentication password, otherwise, I have everything else.

 

[SweetAction]

Just as a follow up - will 3CX SMB Free support a Hikvision DS-KD8003-IME1(B) Intercom/Door System? I would think I would need to set up an extension (via the IP Phone menu) but I am unsure, I think all I am missing is the authentication password, otherwise, I have everything else.

It should, as long as you have a SBC for it to relay through.
And yes, I would set it up as a standard extension.

 

[JohnS_3CX]

Just as a follow up - will 3CX SMB Free support a Hikvision DS-KD8003-IME1(B) Intercom/Door System? I would think I would need to set up an extension (via the IP Phone menu) but I am unsure, I think all I am missing is the authentication password, otherwise, I have everything else.

Sorry this is not a supported device with no plans to add this in the future. If it can use SIP you might be able to get it to work, but you will have to figure out how to do it all manually. Even then, untested SIP devices are not guaranteed to work properly.

We do have some supported doorphones you could take a look at, I think the Fanvil i10SV would be the closest probably
https://www.3cx.com/sip-phones/

 

[paulodagraca]

Hi,

about one year ago, did try to connect this device "Hikvision DS-KD8003-IME1", that did not work.
We tested on SBC, but found that the SIP was NOT standaard, some strange Hikvision SIP information, that is not default SIP.

After some e-mail they have confirmed that did should not work op 'open' SIP, but only on Hikvision products (video recorder, door panel, etc).
This was some time back, and not sure hhat the software is now, as we did send the unit back there is no way for me to test again.

So for me personally, this product is a NO go.

Paulo

 

[Fulcrum731]

Sorry this is not a supported device with no plans to add this in the future. If it can use SIP you might be able to get it to work, but you will have to figure out how to do it all manually. Even then, untested SIP devices are not guaranteed to work properly.

We do have some supported doorphones you could take a look at, I think the Fanvil i10SV would be the closest probably
https://www.3cx.com/sip-phones/

Thank you @JohnS_3CX

 

[Fulcrum731]

Hi,

about one year ago, did try to connect this device "Hikvision DS-KD8003-IME1", that did not work.
We tested on SBC, but found that the SIP was NOT standaard, some strange Hikvision SIP information, that is not default SIP.

After some e-mail they have confirmed that did should not work op 'open' SIP, but only on Hikvision products (video recorder, door panel, etc).
This was some time back, and not sure hhat the software is now, as we did send the unit back there is no way for me to test again.

So for me personally, this product is a NO go.

Paulo

Hi @paulodagraca, thank you for the write up, it is good to know that you tried it and it did not work for you. This will help with the expectations of my customer moving forward.