Renew maintenance / unlink license key

[Patch1]

I'm trying to renew my maintenance.
I have found no reason to interact with the installer I used since the software was installed 6 years ago (I have maintaining continuous maintenance since that time).
In the past I could renew my maintenance via https://erp.3cx.com/orderform/default.aspx
However it appears 3cx have disabled that link and we now need to renew via the the customer portal https://customer.3cx.com
Unfortunately selecting Renew maintenance / subscription and entering my licence key results in a spinning wheel and no renew / add options enabled
Trying to upgrade the licence is more information as it reports:

"This license key is managed by" ... "to renew or upgrade your license key." Contact them ...
"If you do not want to work with this reseller, you can unlink your license key from them and unlock direct purchasing options."

So how do I "unlink your license key" so I can just pay the software maintenance?
Maintenance pricing is listed https://www.3cx.com/ordering/pricing/3cx-maintenance/

I'm not sure if it is relevant but the current licence is a Perpetual Standard edition for 4 calls with 26 days remaining. Currently running 3cx version 14.

As the current version has moved some feaures from standard to Professional version (including Custom SMTP Server , Custom FQDN) I believe I'm also entitled to (free) Grandfathering from the Standard to professional version. Not sure how this work as "upgrade" options are not shown in the portal until I upgrade 3cx to the current version.

So in summary my questions are

1. How do I unlink the reseller recorded in 3cx records? And I assume that will enable me to buy maintenance.
2. How does the grandfathering from standard to professional work for those who have had long term maintenance?

 

[cobaltit]

So I would advocate staying with your partner (or choosing another) as there is no cost to you and gives you support options. The fact that you are coming here instead of asking your partner makes me think you should do the later as a good partner should be able to guide you through this.

That being said if you want to run free you can by doing the following:

1. Upgrade to v15.5 Update 6. You'll need this to unlink yourself as well as for your instance to see the maintenance renewal. You'd do this by the backup/uninstall/restore method. Make sure your backup is copied outside of the default directory as it will be removed when you uninstall.
2. Once you are on v15.5 Update 6 you can unlink yourself from your current partner on the dashboard:
3. Once unlinked you can buy your maintenance direct.

As far as the grandfathered features are correct that you should retain those. If you don't then you'll need to contact 3CX to resolve. Having a partner linked to your account would be helpful in this case as well.

Should you find this helpful feel free to PM me. You can use us as your partner. Ideally you would do this at step 2 and then purchase your maintenance through us as we only get credit if you are linked at the time of purchase. You don't have to of course but that's what helps us pay the bills (and provide support like this).

 

[Patch1]

Cobaltit, Thank you for the insight.
I contacted 3cx and they identified another option: Each licence is associated with and email address. Login to the customer portal with that email address and the licence key can be managed from there, including unlinking, which enables buying maintenance directly or linking to a new partner.