Renewal Issue

[koala]

Hi,

We are trying to renew our license and have this error after the renewal process broke half way through. How can we delete this order?

The provided license key has unpaid orders. You should pay these orders or cancel them before creating a new order for this key.​

Regards,
Jeremy

 

[bitn2]

You need to contact support to resolve this problem.

 

[NicholasP_3CX]

You will need to use our contact form on our website to contact our CSR team. You should not contact Technical Support for this issue.