Solved Repeated VM emails for non existent user

[garrick.cobcroft@gsconsul]

Hi, I have a client running 3CX V20 Pro, with 3 Yealink SIP phones, and 4 Grandstream HT812 ATA's for DECT phones. Since going live with the system yesterday, the system owner is getting repeated emails indicating he has voicemail messages available. The problem is, it is saying the messages are for Extension 100, which doesn't exist. Extensions start at 101 and go to 109.

If I try to direct dial Ext 100, it does indeed come up with the owners name, but says Not Registered. Which of course it's not registered, there is no user with ext 100.

Thanks,
Garrick

 

[TheodorosG_3CX]

What is the assigned Operator extension?

 

[garrick.cobcroft@gsconsul]

Hi Theodoros, Yes. That was indeed the problem... Thanks!