Hello, We have tied a few of our 3CX users to a DID and enabled SMS messaging so they can text one on one with customers, This works great but I need a report showing how much this is being used so we can adjust our SIP host plan accordingly. No need to buy 10k messages a month if we use less than 200.
I've tried using the reporting page in the admin panel and the Messaging reports at the bottom of the drop down but it looks like this is only pulling stuff on queue based activity. Since these are direct one on one messages there is no queue involved. I did try adding all these users to a queue they never sign in on but all reports I keep try to pull give me 0's for everything. Not even showing the test texts from when the texting was added. This was the "Queue Agents Chat Statistics" report
I've tried reaching out to the SIP provider but their support just tells me "your sms messaging app should have the information you need" and close the cases immediately
If this kind of reporting isn't available would it be possible to view or just dump a chat log / history so I can make excel do the heavy lifting?. There are only about 12 users like this so if I have to do it manually I can.
I'm just looking for a super basic report like:
SMS Texts used in March
Alice 25
Barbara 45
Carol 30
Thank you very much.
I've tried using the reporting page in the admin panel and the Messaging reports at the bottom of the drop down but it looks like this is only pulling stuff on queue based activity. Since these are direct one on one messages there is no queue involved. I did try adding all these users to a queue they never sign in on but all reports I keep try to pull give me 0's for everything. Not even showing the test texts from when the texting was added. This was the "Queue Agents Chat Statistics" report
I've tried reaching out to the SIP provider but their support just tells me "your sms messaging app should have the information you need" and close the cases immediately
If this kind of reporting isn't available would it be possible to view or just dump a chat log / history so I can make excel do the heavy lifting?. There are only about 12 users like this so if I have to do it manually I can.
I'm just looking for a super basic report like:
SMS Texts used in March
Alice 25
Barbara 45
Carol 30
Thank you very much.
