Solved Report Logs Limits

[Simone Rota]

Hi,
I would like to Export CALL LOG of my customer.... but...
The Export of 6 month ago is Empty.

Are There some limit, I don't know. After n month? After n Record? Everything is deleted

Thanks

 

[JohnS_3CX]

Hi Simone,

If there are no records stored from that time, the report will be empty.

Someone maybe Purged the call history logs?

 

[Simone Rota]

there should be really a lot of record... and no one purged them

 

[Simone Rota]

Could it be because the CDR was disabled?

 

[JohnS_3CX]

Can you please post a screenshot of how you setup the report before pressing "Schedule Report" to start it?

 

[Simone Rota]

 

[JohnS_3CX]

No, CDR is separate. I have it disabled on mine and can still pull up reports from the past.
Your report settings look ok. Just make sure you are using Chrome when doing this.

There is one possible way to check if the calls have been purged though or if there are any stored call records that still exist in the system.

1. You can make a fresh backup
2. Restore it on a VM that is offline, in a private network (to not affect your current FQDN DNS record etc)
3. Then change the date of that machine to 6 months back and restart it
4. You can then go in the Call Log of the management console and see if there are actually any calls that appear. If not, then it's fairly clear why the report does not generate them, since there is no data stored.

 

[Simone Rota]

I'm Sorry,
we have just realized that we have created a new machine in the spring... I'm very very sorry

Thanks
Simo

 

[JohnS_3CX]

No problem, I'm glad you found the reason