Report of Dial By Name IVR Option w/Missing Name Recording

[dkirk-ads]

The IVR provides an option to dial an extension by entering their name via the keypad. If the telephone users have not recorded their first/last name using VM option 5, then the dial-by-name function will not work for them. Is there any way to produce a report showing which users have not yet recorded their name in VM, leaving the dial-by-name function broken for their extension? I need to "gently" remind a few people that they need to record their name in order for the dial-by-name function to work, but I need to know who they are.

 

[cobaltit]

Nothing built-in to 3CX. You can run a script to look for the self-identification message in the vmail folders and report on the ones that are missing.

 

[leejor]

Here is a bit more information on the topic...

https://www.3cx.com/community/threa...rded-their-self-identification-message.56623/