Report

[johannvictor]

Good day

1. Is there a report for User Activity: Example for how long the Agent/Extension is left on Away or DND Status?

2. Is there a report for how long the agent was logged out from the queue?

Please advise?

Kind Regards

Johann

 

[VoIPTools]

3CX does not record when presence status changes take place, so there is no report to tell you how long an agent was "Away"or in "DND". The good news, however, is that we do. I encourage you to take a look at our 3CX Custom Presence Status tool. This tool records in a database all status changes so you know how long the agent is "Away", etc. We also provide the ability to create more statuses than just the default 5 statuses built into 3CX.

On the other hand, 3CX does keep track of when an agent logs in / out of queues and there is a built-in report for that (I do not remember the name of the report). This information is also available via our 3CX Exporter tool. With Exporter, you get access to the data so you can make custom reports if the built-in reports do not meet your needs.

 

[johannvictor]

Hi Matthew Thanks for your reply much appriciated. How much will the Custom Presence Tool cost ? I will have a look on 3CX Reports for the log in and log out from queues

 

[VoIPTools]

Hi @johannvictor,

I can answer all your questions. Please contact me directly using the email address below (in my signature block).