Report

[bgaudreau]

Hi,

I was wondering if there is any report in 3CX where you can see the amount of call receive during a specific period of time during a month.

Example : Every call between 5PM and 11PM during the month of June 2019.

I already checked and the only way I see would be to pull out all the calls for the month of June in a CSV file and manually filter the data after but it's a lot of work for what I need, so I just want to make sure that it's the only option before doing it.

Thank you.

3CX Version : 15.5.6354

 

[Evolute IT]

Hi,

I was wondering if there is any report in 3CX where you can see the amount of call receive during a specific period of time during a month.

Example : Every call between 5PM and 11PM during the month of June 2019.

I already checked and the only way I see would be to pull out all the calls for the month of June in a CSV file and manually filter the data after but it's a lot of work for what I need, so I just want to make sure that it's the only option before doing it.

Thank you.

3CX Version : 15.5.6354

If you have a Pro or Enterprise license, you can use the integrated reporting feature.

 

[bgaudreau]

I have the Pro licence and I looked at the report already but when I look at every report I can specify a month but not the time for each day of that month like in my example.

Thanks for your help

 

[Evolute IT]

I have the Pro licence and I looked at the report already but when I look at every report I can specify a month but not the time for each day of that month like in my example.

Thanks for your help

Have you tried using the CDR service and maybe a small custom app to grab the CDR and generate the report? I think VoIPTools already does something similar to this.

I do agree that custom timerange is needed for those reports!

 

[Cjay]

If, by any chance, you have CDR's available for this period in the correct format then this would be easy with CallSequitur... You can enter advanced search terms to directly view & report on calls meeting your time window criteria.

 

[JohnS_3CX]

Hi @bgaudreau

You can download a report in CSV format, and then manipulate it in Excel to show the very specific things you want by filtering out other results

 

[bgaudreau]

CDR wasn't enabled on that server so I will have to go with the excel solution.

Thank you for your help.