Before (v20 u5 Build 20.0.5.551)
After (v20 u6 rc3 & v20 Update 6 Build 724 Release)
We are experiencing some issues regarding our Call Reports showing different information inside our "From" Attributes after updating to v20 u6 from u5. Previously our reports included our Department/Queue/DID rule name which allowed for our Data analyst to sort incoming phone calls per building or department but now after updating we are only being shown the raw DID number in the "From" collum.
From some research I've done in previous versions there was a setting you could toggle on and off to prepend or append Department/Queue/DID rule name information to the "From" collum under Admin Console --> Contacts --> Options but has since been removed from current versions. We haven't made any other changes to our system.
My question is in the current version we're using right now, which is v20 Update 6 Build 724 Release, can we include the Department/Queue/DID rule name in the "From" Collum or implement a workaround for Call Reports?
After (v20 u6 rc3 & v20 Update 6 Build 724 Release)
We are experiencing some issues regarding our Call Reports showing different information inside our "From" Attributes after updating to v20 u6 from u5. Previously our reports included our Department/Queue/DID rule name which allowed for our Data analyst to sort incoming phone calls per building or department but now after updating we are only being shown the raw DID number in the "From" collum.
From some research I've done in previous versions there was a setting you could toggle on and off to prepend or append Department/Queue/DID rule name information to the "From" collum under Admin Console --> Contacts --> Options but has since been removed from current versions. We haven't made any other changes to our system.
My question is in the current version we're using right now, which is v20 Update 6 Build 724 Release, can we include the Department/Queue/DID rule name in the "From" Collum or implement a workaround for Call Reports?
