Solved Reporting - Blue Ready (global and local)

[Ascent Support]

Good Evening,

Thanks for any help!

Is it possible to report on general activity status of users both local with Queues and Globally with Queues?

Kind regards

Peter Charlton

 

[VoIPTools]

Wow, we need a lot more detail than that my friend. Can you be more specific?

 

[Ascent Support]

Apologies for the late response.

The end user wanted to report on how long certain staff members are ready for. The report was already a part of the 3CX reporting system and the user required more training in this case. They needed to understand how the data held together as the fact that employees maybe in multiple queues but does not show as a single time had them asking questions.

The report we use for this is called: Agents in Queue Statistics.

This will allow you to see how long a user has spent in each queue they have been assigned to.

Kind Regards

Ascent Support

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for the update