Reports problem

[ehermouet]

Hello all

We encoured problem with call report and i dont' found why.

If i take extension report, from 0h to 23h59 for 1 extension ... it found 28 calls.
Next if i do this report on call report it found 38 calls...

So it lost 10 calls, for the same configuration.

Edit.
I do some test, and i think i found cause (maybe). On extension report, it remove all call that make 2 times
in my exemple we have 10 calls that are call 2 times in this periode.
it's bug ?

 

[YiannisH_3CX]

Hello @ehermouet

I believe that the difference is because the call report will present all call legs associated with a call (1 call might have multiple call legs) but the extension statistics report will only present the number of calls associated to the extension. The call report contains more details regarding the call flow of the call.

 

[ehermouet]

Hello @ehermouet

I believe that the difference is because the call report will present all call legs associated with a call (1 call might have multiple call legs) but the extension statistics report will only present the number of calls associated to the extension. The call report contains more details regarding the call flow of the call.

hello

tks for reply but ... i don't understand your feedback. because all of calls are remove... if you said extension report will report all distinct number call i 'm ok with you, but now it remove all number that are call 2 times or many.

for example i will call 010101, next 020202 and next 010101

on extension report i will have 1 call number, and report call i will have 3 calls

 

[YiannisH_3CX]

Which reports are you running exactly and how are you filtering them?

 

[ehermouet]

Hello

i run the report name call report and the report name extension statistique report

 

[YiannisH_3CX]

I tried to replicate the described issue but as you can see from the screenshots below the call logs and the extension statistics report match. I called the same number twice and i called a different number once.




I am afraid that without looking at the entire call flow we cannot say what the issue is. I would recommend creating a ticket with our support department about this so they can look into the issue and determine the cause.

 

[ehermouet]

hello

my user make only outbound call... i can see example if you want on private message. i just run report and i see 7 no count calls.

i