Reports - Queue utilization

[gustavo.loureiro]

Hi.

I want to monitor queue utilization, to see what was the maximum number of persons in the queue.

Will the report "Queue - s calls (graph)" show that?

Thanks in advance.

 

[VasilisV_3CX]

Hi @gustavo.loureiro,

Yes, I'd use a Queue Answered / Unanswered Calls (Graph) report to see the maximum number of persons in a queue at any given time.