Solved Reports running at different times than scheduled

[JordanMC]

hi there,

We are having the same issue as described on this thread:
https://www.3cx.com/community/threads/daily-reports-run-at-times-other-than-scheduled.86072/

We are on Version 18.0.1.237 hosted on Azure using the 3cx Azure Marketplace Image. The issue started occurring after we did our upgrade to v18 in October. The issue continued after we upgraded to Release 2 so unfortunately the solution on the linked thread did not work for us.

Any chance anyone else is experiencing this issue?

Here is a description of what is happening:

We did the v18 upgrade on Oct 27th. On Nov 4th our 3cx daily backup ran 4 times in a row back-to-back - simultaneously all of the scheduled reports for the next 2 months were generated and emailed. Obviously these reports are blank because they are reporting on time periods that haven't occurred yet.
Since this issue, the backups have ran multiple times back-to-back on the same day intermittently and our scheduled reports are not working at all. I am wondering if anyone else has seen this behaviour and if you have a suggested fix.

 

[VasilisV_3CX]

Hi @JordanMC,

Just to clarify:

We are on Version 18.0.1.237 hosted on Azure using the 3cx Azure Marketplace Image. The issue started occurring after we did our upgrade to v18 in October. The issue continued after we upgraded to Release 2 so unfortunately the solution on the linked thread did not work for us.

Are you sure you're running Update 2? As you can see here you should be on version 18.0.2.307. If you haven't upgraded to Update 2, give that a bash and check again.

 

[JordanMC]

Thank you VasilisV_3CX - the update seems to have solved this problem for us.

 

[VasilisV_3CX]

Glad to hear @JordanMC, if you require any further assistance or information feel free to open a new thread!