Reports Time Difference

[Andy Veal]

Hello,

We have a PBX with its server in Sydney, the call reports are currently out by 7 hours.
Both the server time zone and PBX are set to Sydney time.

Any ideas?

 

[roland_3CX]

Hi Andy,
What is the time zone of the machine of which you are generating the reports from?
The time zone for the reports is client based. Meaning that If you are generating the reports from (i.e) your PC and the time zone is other than server time, you will see the calls in client time .

 

[Andy Veal]

Timezone on Client machines is Bangkok.

The reports that are being generated are -7 hours different from the local time zone of the machine where I am generating the reports.

So:
Server AU time
PBX AU time
Client BANGKOK time

Call made at 0700 Bangkok time shows as 12am on the report.

 

[roland_3CX]

Hi Andy,

Please set the client TZ the same as the server TZ. Are the calls shown in the right time?
Also, which OS are you using and SP number ?

 

[Andy Veal]

Hello,

Client setting on PC and server changed to UTC but still the conversion is happening when the report is being generated and we are missing information.