Solved Reset Call Statistics for this Queue

[Steve Takacs]

If I enable Reset Call Statistics for this Queue daily at a specific time.
Does this affect my weekly or monthly call reports?

I can`t find an answer in the 3CX documentation.

Thanks in advance.

 

[Schrodz]

Hi,

It will still show in your weekly and monthly reports. You are resetting the stats so they start the day with 0 data?

If so, then it is fine to do

Dan

 

[Steve Takacs]

I have the reset scheduled once a month now.
Recently we have placed a wallboard so our call center agents can view the statistics.

Ik would like to schedule a daily reset, but I do not want my monthly reports beeing affected by this daily reset.

So my question is:

If I reset the queue statistics every day, does this effect my monthly or weekly reports?

 

[tratz]

No. the reports are taken from the actual calling detail record. the queue stats are stored elsewhere.

--Tracy

 

[Steve Takacs]

Hi Tracy,

Thank you for your response.

Steve