Reset license

[it-basixs]

Hello.

I would like to install the telephone system on a new server without using the BackUp because I want to change the FQDN, which is only possible with a new installation. Unfortunately the license can no longer be activated. How can you "reset" these?

Thx

Andreas

 

[JohnS_3CX]

Hello,

If you want to start fresh, you can release your FQDN from your 3CX Customer portal, and then proceed with a new installation using your key. You just click on the license, and there should be a release button on the next screen:


Since there is no FQDN assigned to the key now, you will be asked to select one during setup.

 

[it-basixs]

Many thanks

 

[it-basixs]

Unfortunately I don't have a button here!

 

[AWS2P]

Probably this is not the email address you used to register that key ?

 

[it-basixs]

Hello. Do I have to log in with my customer's email address to change this. I am the main account / reseller.

 

[JohnS_3CX]

If you are the reseller, then the customer will need to log in and release.

They must log in with the email account which received the initial activation email.

 

[it-basixs]

ok, thx, i try it...