Restrict/Hide Paging Extension

[Dnad]

We've got an issue with users dialing the RingGroup with Paging type who shouldnt be able to, lets call it Virtual Extension Number 1234

Points of note:
1. A ring group with paging does not require the * code, you can just dial the 1234 virtual extension like any normal extension
2. Because of point 1, the "can intercom" permission being disabled does not prevent normal users from being able to call 1234 and page everyone
3. External callers can page if they dial 1234 at an Digital Reception IVR menu and extension dialing is enabled, which we need enabled. This is a huge potential issue!!

This is causing us a lot of pain. We need a way to restrict calls to the 1234 page group from all external calls and most internal extensions except for a few managers!

 

[leejor]

Here is a post on blocking outside callers, but stopping extensions from dialling it, if they know the extension number, is another issue. If you have a phone dialplan deployed, you could block the number in there.

https://www.3cx.com/community/threads/stop-outside-callers-from-paging.69697/

Also see...
https://www.3cx.com/community/threads/prevent-calling-to-an-extension.76864/

 

[Dnad]

That first one looks perfect to prevent the external IVR/page issue, thank you!

And is there a way to configure a dial plan for the 3CX smartphone app? That's where most of the bad, permission-ignoring page issues are coming from.

 

[leejor]

And is there a way to configure a dial plan for the 3CX smartphone app?

Unfortunantly, no. Like a mobile phone,all digits on the App are sent at one time. In "standard" SIP phones, a dialplan not only allows digits to be screened, blocked, or modified, before sending, it also removes the need for a delay when they match a string in the set dialplan.