Retrieve and park active call from different handset

[bibbybabs]

Hi guys,

I hope this scenario isn't too confusing/complex. Basically, I want to know how to retrieve and park a call from a different handset then it's currently live on the call with. So, in this use case an agent answers a call with a wireless headset (WH63) in room #2, but the base station/desk phone is located in room #1 that it's currently connected to the call. But they want to park the call from a different desk phone in room #2 so they don't have to walk back to handset in room #1 to press DSS keys for shared parking. How would that be accomplished? Thanks for any tips

 

[GeorgeP_3CX]

Hi @bibbybabs,

There is no way to implement what you are describing.
A call can only be parked from the IP phone that received the call. You cannot park a call from an IP phone that does not have an ongoing connection with that call.