Retrieve call recording by API

[drenda]

Hi,
we are using CRM integration and we store the call journal. We would like to attach the call recording, for each call, in our CRM. (At the moment I don't see a way to identify what call recording belongs to the call journal we saved).
Is there any API or something more advanced than reading a remote folder where there are tons of .wav files?

Furthemore we would like to know if we can have separate channel recording (agent/customer): we do use AWS Call analytics to perform some analysis on the call and that would perform better.

Thanks

 

[Evolute IT]

There's no API and no you cannot split the audio since it's a mono WAV file. You'll need to have AWS do the figuring out.

 

[drenda]

Got it; thanks for the reply. What's the best way to identify the call recording that should be attach to a specific CDR?

Thanks

 

[Evolute IT]

Got it; thanks for the reply. What's the best way to identify the call recording that should be attach to a specific CDR?

Thanks

Try to match the filename.

 

[drenda]

I need to check the filename, even if it seems a bit weak to me.

Thanks

 

[Evolute IT]

I need to check the filename, even if it seems a bit weak to me.

Thanks

It's all there is. The CDR ID, Call ID and Recording ID are all unrelated to each other so no other way.

 

[greychain]

I allowed sftp access from a external VM to the call recordings directory then in the CRM integration I did a file find for the latest file with the callerID in the recordings directory associated with the extension involved with the call. somehting like this

https://remoteVM/update.php?id=[recordid]&ext=[Agent]&number=[Number]

recordid was the id of the record created in Freshdesk