Rights to view other queues without being a member of it

[Laurent84]

Hi there,

Since we upgrade our 3CX pbx to v12 this week, we miss a functionality for our Call center supervisors.
Until v11, you could put a extension in the management group. One of the effects was that this user could see all the queues in the system. This option seems to be disappered in v12.
Our goal is to let some users view the Callcenter queues, without the right to get called being pushed to the extension of this user, by being a member of the queue.

Is there a solution/workaround for this problem?

 

[afinite]

Snap, I'd like to know this too - now that version 12 allows you to be a member of multiple groups, you seem to have to partcipate in them.
Guessing they'll fix it in a service pack, but not sure when.

 

[AndreasP_3CX]

Hi afinman and Laurent84,

if you want an extension to see queue calls without it being an agent then just add the extension as a manager from the queue properties. The extension will be able to supervise the queues (enable the correct rights in the extension properties) without being called like the rest of the agents.

you can do this by:
1. logging into the 3CX Management Console
2. Go to the Call Queues node
3. Select your queue from the list
4. edit the queue properties
5. Scroll down to the Queue email notifications and click on "select queue manager extension number"
6. select your extension number and apply

If you have any further inquiries please let me know

Best Regards

 

[afinite]

Thanks for the heads up, but that's for queues, not ring groups. How can I do this if I want more than one extn to supervise the group?

 

[Laurent84]

Hi AndreasP_3CX,

Thank you for your answer. This does it for me, thanks!