Ring Group call goes straight to random user's voicemail box.

[Larry Atkins]

I have a Ring Group with a DID that is set to ring in to most of the phones, then if nobody picks up it will go straight to one user's voicemail. More than one time the calls have been going straight to a different users voicemail (not the user programmed) and not ringing any of the phones. There are 30 people in the ring group and it has happened to two different people over 4 occurrences. The call log just shows it "Replaced by Voice Mail xXXX". This is not how it is programmed to do. I was thinking that a user in the group did something, but I cannot tell what that thing is. Has anyone else come across this weird issue?

 

[NicholasP_3CX]

Given that this is not something that happens all the time, it will be a bit difficult to troubleshoot. You would need to put the PBX into verbose logging mode and see the logs of the system during the time this happened, and see what the logs say.