Ring Group : Destination if no answer

[smartek]

When a group A is ringing but nobody answers, I would like that Group A and Group B starts ringing.

The only way I found to do this is to create 3 group, including all members of Group A and B. Isn't there a cleaner way of doing so ?

 

[Zacharias_3CX]

Hello @smartek

Can you please clarify what you have configured in Destination if no answer of the Ring Group?
Do you forward the call to another Ring Group?

 

[leejor]

Simply put the extensions that are in group A into group B along with any "new" extensions. If group B is used for other purposes and you don't want all of the extensions (A&B) ringing, then you will have to create group C.

 

[smartek]

Hi Guys,

Zacharias> destination if no answer is group B. But doing so implicates that group A will not ring anymore... and it would be practical for us that both groups would ring. It would be nice to have a checkbox that would allow this possibility.

Leejor > As I need to keep separate groups A and B for other reasons, then what you says confirms my first post : one need to create a 3rd group that includes all members of A and B. As we have a lot of groups, it's a bit of a pain but I can survive

 

[Zacharias_3CX]

Hello @smartek

I am afraid there is no such ability at the moment. You can however post this as a feature request in the ideas section of the forum so it can be upvoted by other users and reviewed by the appropriate department.