Solved Ring group not forwarding

[lgsbrisbane]

I have a 3CX server hosted on Amazon Lightsail with a static IP address and I am unable to make ring group forwarding work.

• I have one SIP trunk with an inbound rule directing the DID to ring group 80.
• Ring group 80 has a line hunt for the two extensions in the group, timeout of 60 seconds with a forward on no answer to ring group 81.
• When I call my DID the ring group 80 line hunt works (but not always in the correct order).
• I have set up the timeout for all extensions to 60 seconds, but an inbound call will stop at 25 seconds then reconnect to the second number.
• The call will ring on the second extension in the group for 25 seconds, stop and reconnect to the same extension before ringing out completely after another 25 seconds (with gaps due to reconnections, this comes to 90+ seconds).
• I can only forward a call to ring group 81 if both extensions in ring group 80 decline the call.

I have reviewed the forums here, but I am at a loss. Any help would be appreciated.

 

[AWS2P]

in trunk advanced settings here

 

[lgsbrisbane]

Ok, i can see that and it is set to 120 seconds.

 

[AWS2P]

if it's your sip provider required value, then it's ok, otherwise ask them what is the good one to be set.

 

[lgsbrisbane]

The value I had in 3CX was correct.

The problem was a setting the SIP Trunk provider had to change in the settings for their service. They have now made the change and everything is working as expected.

 

[AWS2P]

so enjoy