Ring Group Not Ringing

[greatchoice]

I have Grandstream GXP 1630 phones that will not have an audible ring when the ring group is dialed directly. Very similar to another issue with other grandstream phones however when a call is incoming to that ring group the phones ring no issues.

Its coming from another internal extension to the ring group however

 

[leejor]

Same issue?
https://www.3cx.com/community/threads/no-ringtone-while-calling-extension-to-extension.63278/

....or perhaps.... a different ring tone is being used in each type of call, and one is silent.

 

[ChrisC_3CX]

To better understand the issue, is this only affecting calls to a specific ring group? If you create a second test ring group with those same devices in it, does the issue still occur? Do direct calls to those extension do the same also?

Please also provide the info mentioned here so that we can get a better understanding of your setup:
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[greatchoice]

It was a different ring that was very low. I need to log in a change it manually because there are no internal ring options I see in the provisioning section

 

[ChrisC_3CX]

Do bear in mind that manually configuring IP Phones will void support by 3CX so I'd recommend making changes only via the 3CX Management Console. You won't be able to have different ring tones for each Ring Group but you can do it for queues if the IP phone supports it.

If you have manually made changes directly to the IP Phone and not sure or can't remember what they were but want to bring it back to a 3CX Supported state, I'd suggest:

1. Making sure it's running the 3CX Supported firmware.
2. Factory reset it.
3. Reprovision it as per our guide.