Ring Group or Call Queue?

[PPCIT]

We are currently using a ring group for when callers call into the building. The issue we are running into is that our users don't know if they are getting a call through the ring group, or if someone internally is dialing their extension directly. We came from a phone system with we could program key 1 and 2 to our main line ring group and then key 3 would be for the extension.

Any help or advice would be great!

 

[cobaltit]

Where does the call queue come into play?

If you are actually using a call queue instead of a ring group you can change the ring tones per queue on the phone provisioning tab (assuming you are using supported phones). Otherwise you can hit the 'Options' button under 'Contacts' to Prepend or Append the ring group names to caller-id.