Ring Group Reports do not match Extension Call Report

[datapath]

Hello -

3CX version 16.0.7.1078

I have a user that is in 3 different ring groups. The user answers inbound calls and handles the call successfully. Call reports for the extension show accurate data while Ring Group Reports show very low call answering by this same user -- sometimes even 0 calls answered.

Thoughts or guidance?

 

[NickD_3CX]

Hi @datapath

There could be a number of reasons why the Ring Group report is not showing the numbers you expect (e.g. are they using *20*?).
You are referring to a single user, so I assume other users don't have the same problem. I would probably start by trying to figure out what this user is doping differently than the other who's reports show OK.

When it comes to interpreting Call Reports, my recommendation would be to always talk to a 3CX Partner who can then analyze the data with 3CX Support.