Ring Group rings phantom extensions

[Ben Beige]

We've got v14 on this PBX, we had a user leave, sand removed their extension from a pair of ring groups (they ring for 10 seconds go into a queue then ring the second one for 10 seconds and back into the queue). The issue is that once we removed the extension it kept ringing when the ring groups were called.

We also added another users extension into these groups. and it only rings that extension for one of the 2.

Should I just blow away the existing groups or is there somewhere else to look?

Thanks

 

[leejor]

Did you ever re-boot the PBX after you made these changes?

 

[Saqqara]

As above, first port of call reboot your server

If possible I would look at upgrading to the latest version which is 15.5 SP5