Ring Group Timout Duration

[Scott EIT]

Hi,

Is there any way to change the ring group no answer timeout in Startup Pro? Client is suggesting it's ringing for far too long and customers are hanging up. What is the default set to?

 

[Evolute IT]

Hi,

Is there any way to change the ring group no answer timeout in Startup Pro? Client is suggesting it's ringing for far too long and customers are hanging up. What is the default set to?

It's set to 60sec and there's nothing you can do to change it.

StartUP doesn't allow modifying these basic options.

 

[Scott EIT]

Okay, thanks for the reply. Again, really dissapointing something so basic can't be modified. Having serious doubts offering this to any future customers. It's unfortunate because it's the right price band to attract new clients of a certain business size but it seems to be falling short on basic features for a basic system.

 

[Evolute IT]

Okay, thanks for the reply. Again, really dissapointing something so basic can't be modified. Having serious doubts offering this to any future customers. It's unfortunate because it's the right price band to attract new clients of a certain business size but it seems to be falling short on basic features for a basic system.

A dedicated Pro is barely 50$ more and gives you all the control you need.

 

[Scott EIT]

A dedicated Pro is barely 50$ more and gives you all the control you need.

$50?? Don't know where you get your pricing from but it's a bit more than that for me I believe.

The client would like this function plus the ability to call back from a voicemail. Do these both work with a dedicated pro?

 

[Evolute IT]

$50?? Don't know where you get your pricing from but it's a bit more than that for me I believe.

The client would like this function plus the ability to call back from a voicemail. Do these both work with a dedicated pro?

Call back from a voicemail is already implemented in the Webclient > Voicemails, the little phone button. I believe the audio menu when dialing 999(99999 on StartUP) also has it.

And I'm basing myself on StartUP Pro (175$) vs Dedicated Pro (210$), in CAD$. Not even 50$.

 

[Scott EIT]

It's more expensive in the UK then!

 

[Evolute IT]

It's more expensive in the UK then!

Probably just exchange rates based on the USD prices.

I doubt there's so much of a difference.

 

[Scott EIT]

Probably just exchange rates based on the USD prices.

I doubt there's so much of a difference.

Going back to the call back from VM. Is that available when listening to a message on a handset with Startup Pro?

 

[Evolute IT]

Going back to the call back from VM. Is that available when listening to a message on a handset with Startup Pro?

Option 4 after a message is played should redial the number.

 

[Scott EIT]

Option 4 after a message is played should redial the number.

I don't believe you can enable this in Startup pro. If you can, where?

 

[Evolute IT]

I don't believe you can enable this in Startup pro. If you can, where?

It's not to be enabled. It should be in the menu already. StartUP is just a dedicated system with group restrictions. It has the same backend engine.

 

[Scott EIT]

It's not to be enabled. It should be in the menu already. StartUP is just a dedicated system with group restrictions. It has the same backend engine.

It's in the menu, it doesn't work though.

 

[Evolute IT]

It's in the menu, it doesn't work though.

Probably a bug.

What provider do you use?

 

[Scott EIT]

Probably a bug.

What provider do you use?

I've had it confirmed that this feature doesn't work in Startup.

 

[Evolute IT]

I've had it confirmed that this feature doesn't work in Startup.

I see, that sucks.

 

[Scott EIT]

I see, that sucks.

I agree. Along with a host of basic features that are missing. I also agree going forward it's probably worth paying the extra for Dedicated Pro.

 

[Evolute IT]

I agree. Along with a host of basic features that are missing. I also agree going forward it's probably worth paying the extra for Dedicated Pro.

It certainly is!