Ring Group to mobile calls never hang up..

[mattmiddleton]

Hi All,
I'm having a problem with Ring groups and I'm hoping someone can help or give me some advise.

I've got in incoming DID number that goes to a digital receptionist - when someone hits 1 they are diverted to a ring group that rings internal extensions for 60 seconds - if the call is not answered than the ring group diverts to a mobile.

Problem - if the external caller hangs up then the PBX still keeps making the call, the mobile numbers voicemail then picks up and records a blank message - the call never ends.

Is this a PBX bug or have I missed (or messed up) a setting somewhere.

All help appeciated - thanks in advance.
Matt

 

[SY]

Hi Matt,

Welcome to the forum
Could you please provide information as requested in http://www.3cx.com/forums/forum-rules-read-to-get-answers-93.html?
Most probably your problem is similar to the problem described in http://www.3cx.com/forums/call-diverted-to-voicemail-results-in-stuck-call-15950.html
Thanks

 

[davidbenwell]

Hi Matt

Could you goto the VoIP Providers account within the 3CX console, if you have a Proxy server listed, please remove this and try again.

 

[mattmiddleton]

Hi Chaps,
Thanks for the help, still having the problem however.

I'm not using a PSTN gateway - all calls are via a SIP trunk (provided by VoIP Talk) and I have 4 incoming DID's.

Romoving the proxy (then restarting services) results in the same outcome.

Interestingly when I set an extension to divert to mobile if not answered the problem does not occur and the outgoing call from the PDX disconnects if the incoming line hangs up.- only when it goes through the ring group do I get the problem.

I'm using 3CX 9 SP4, VOIPTalk SIP trunk on a business package and Cisco SPA504-G handsets with firmware 7.4.6

 

[MichaelB_3CX]

Hi Matt,
Can you please send me logs and captures - simulating your issue.

So first you will need to change logging level to verbose.
Open management console> settings > advance and select verbose.
Restart all services.

Start Wire shark and replicate your issue as described in this post.
Then generate support info logs (Help>Generate Support Info) and send them to [email protected]
Thanks and Regards

 

[nb]

Can you do a test

Remove bind to media server and try with

a) Reinvites and replaces - Send result *(should work)
b) Re-invites only (????)

Let us know.