Ring Group vs Call Queue - Multiple calls at same time

[TownTech]

I have a new customer with 32 new phones. We are testing with a temporary number.
When I have the call handling set to a Ring Group to Ring All and more then 1 person calls in at the same time, the 2nd callers line ends the call and say not connected or something.
When I have the call handling set to a Call Queue to Ring All and more then 1 person calls in at the same time, the 2nd caller stays in the queue until someone answers (which is fine).
Is there a setting in Ring Group so that doesn't happen?

 

[NicholasP_3CX]

Its just the way the ring groups are designed.

A call queue will keep the caller in the queue until an agent becomes available.

In a ring group however, it will go through the list only once. As all the agents are in the ringing phase any other calls will go directly to the destination if no answer.

My advice to anyone is "If you are servicing customers, avoid using the ring groups as they are VERY basic"

 

[TownTech]

Thanks. Is there any way to add all the users to the call queue without added them individually?

 

[NicholasP_3CX]

No, they will need to be selected individually.