Ring Group will be busy

[Frank Yu]

Hello,
We want to create a ring group with two extensions. But when we call the group did or extension will be busy voice. Both extensions are forwarding calls to mobile, if we can the extension ,will be no issue.
What's the issue could be?

 

[OlegR_3CX]

@Frank Yu Hi there.
Does it mean you have the option, " Ring my mobile simultaneously"?

 

[Frank Yu]

@Frank Yu Hi there.
Does it mean you have the option, " Ring my mobile simultaneously"?

I set up forwarding rules ,if no response , will forward the call to my mobille , but the problem is when i call the DID, it will busy ring, not a normal ring. if i call the ring group virtual number ,it will stuck at there , after 3 seconds ,hung up.

 

[OlegR_3CX]

We need some of the clarifications here:
- Forwarding rule of extension to transfer the call or of the Ring group to send the call if no one answers?
- Are you able to call to that number directly from the PBX without any issue?
- Does your outbound rule only have a prefix there, or some other fields (length, extensions, extensions group etc.) are there too?

 

[Frank Yu]

We need some of the clarifications here:
- Forwarding rule of extension to transfer the call or of the Ring group to send the call if no one answers?
- Are you able to call to that number directly from the PBX without any issue?
- Does your outbound rule only have a prefix there, or some other fields (length, extensions, extensions group etc.) are there too?

1 no one answers
2 if i call the extension directly not the virtual number of call group or DID , will be no issue.
3 i think it should be inbound rule, there are no other fields there.
If I use mobile to dial the DID, it will day the number is on call.

 

[Frank Yu]

I think i may find the reason, the strange thing ,why system judge me there is no answer when i call the DID .if i will send to voicebox. there are 2 extensions in ring group.

 

[OlegR_3CX]

If you had extensions that were not registered, then this was the issue.

 

[Frank Yu]

If you had extensions that were not registered, then this was the issue.yes, the,same,story with call queue.we want to forward the call,to mobile when agent leave office.but their agents not registered.

Any way we can make agents registered.

 

[SteveITS]

Can they use the 3CX mobile app directly?

 

[Frank Yu]

If you had extensions that were not registered, then this was the issue.

The same story as call queue, the scene is we want to forward the queue call to agent's mobile when they leave office. But if the client not registered, the call won't forward. Anyway, we can make the client registered.

 

[Frank Yu]

Can they use the 3CX mobile app directly?

you know, there is limitation to access google market and apple store in china.

 

[OlegR_3CX]

You could use the option "Ring my mobile simultaneously" so your mobile number will ring when the call comes into the Queue.
Just make sure that your outbound rule only uses a Prefix and no other fields are included.

 

[Frank Yu]

You could use the option "Ring my mobile simultaneously" so your mobile number will ring when the call comes into the Queue.
Just make sure that your outbound rule only uses a Prefix and no other fields are included.

yeah, it works fine on ring group. How about call queue? If we check this option even client unregistered will work fine?

 

[OlegR_3CX]

Indeed, with the same option, this should also work.

 

[Frank Yu]

Indeed, with the same option, this should also work.

That's means that if we select this option, the extension will be always online. We never login in to extensions below, but it seems it always online and available.

 

[OlegR_3CX]

When you create an extension, it's login by default. Enabling the option "Ring my mobile simultaneously" makes the extension kind of registered on the PBX as once you call it, it will ring an external number, the one you have placed in the Mobile number section of the extension (General tab >> User information).

Glad to hear you have found your solution
Have a nice day

 

[Frank Yu]

When you create an extension, it's login by default. Enabling the option "Ring my mobile simultaneously" makes the extension kind of registered on the PBX as once you call it, it will ring an external number, the one you have placed in the Mobile number section of the extension (General tab >> User information).

Glad to hear you have found your solution
Have a nice day

Thanks for introduction, it works fine under logged status.
I really appreciate for your help.