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- Mar 29, 2019
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Hi,
What happens if I have 1 agent in a current call and another incoming call from the same ring group, is the call put on hold until the agent finishes the current one?
I won't upgrade my license and the queues option is no longer supported by my actual license so I am looking for a way around it.
What happens if I have 1 agent in a current call and another incoming call from the same ring group, is the call put on hold until the agent finishes the current one?
I won't upgrade my license and the queues option is no longer supported by my actual license so I am looking for a way around it.