Ring Group with all extensions set to DND

[ziptalk]

I have a ring group configured in hunt mode, and have done a test with all members of the ring group set to DND.

I expect the behaviour to direct to the specified 'connect to if the call is unanswered' instead the calling phone receives a 'dead tone' like the line is not available.

If everyone in the Ring Group decided to DND, is there any way I can redirect the call to an available extension ?

Thanks for any responses - quite urgent as I am doing some final testing for in-house demonstration this week. This would be a major problem if there is no solution since if the customer calls into the Helpdesk and all extensions happen to be on DND - then I can't allow for a dead-tone.

Thanks,

Lewis

 

[ziptalk]

I think I've found a bug in ring groups in hunt mode.

If the last extension is set to DND, it does not overflow!

I would expect the behaviour to ignore that extension and overflow ?

Anyone else experienced the same problem ?

Lewis

 

[William400]

HI

Are you setting the DND form the phone or using the 3CX 'Away' dial code.

The DND on phones will still get 3CX to attempt to contact them. It would be ideal to use the 'Away' dial codes . Please advise the outcome of this.

 

[ziptalk]

HI

Are you setting the DND form the phone or using the 3CX 'Away' dial code.

The DND on phones will still get 3CX to attempt to contact them. It would be ideal to use the 'Away' dial codes . Please advise the outcome of this.

Hi William, yes you are right I am using the DND feature key on the SNOM phone and not via the 3CX server. I hope I can configure the phone feature key to dial the code for 'away' which will presumably behave in the way I would expect with regards to the ring group.

Thanks for that, I will test and advise accordingly. PS if you could let me know the dial-code for 'away' that would be handy, else i am sure I'll find it in the manual or on the forum.

Thanks, Lewis

 

[William400]

HI

The dial codes are found in the UI > Settings > Advanced > Dial codes.

You can configure as required.

 

[ziptalk]

HI

The dial codes are found in the UI > Settings > Advanced > Dial codes.

You can configure as required.

Thank you. Lewis