Ring Group with an extension that forwards to Mobile number

[Souren Dadaian]

I have setup a Ring Group that has a few extension numbers and one dummy extension with mobile number, and forwarding Rules of the extension I have checked the box "Ring my Mobile Simultaneously"

Users that I have setup have two issues:

1. The mobile never rings at same time as the phones in the office, it rings after about 2 or 3 rings after the desktop phones ring.
2. The mobile doesn't show the caller ID of the person calling, but shows the number of the SIP trunk.

Not sure if number can be solved , but I guess number 2 is a config somewhere but cant find it!

Can anyone help?

 

[Saqqara]

Why not install the 3CX mobile application on the mobile, this way the phone acts as an extension on the 3CX system.

 

[Souren Dadaian]

Because they have no wifi and think quality of 3G calls are not that great.

 

[Chris_F]

Souren Dadaian

I do not believe you can fix point 1 as this is simply due to the time taken to connect through the GSM carrier to the mobile.

For point 2 your SIP trunk will need to permit you to transmit a CLI you do not own but if you set the following Outbound parameters calls to the mobiles will dispay the original caller ID instead of the ID of your SIP trunk.