Ring Group

[AEnrico]

Hi, sorry for my English.

I have a ring group with 4 extensions.
The call starts on all the phones. but one of these 4 phones was already on call.
After 5 seconds this extension ends the previous call and would like the phones to ring as for the other 3.

it's possible?

 

[leejor]

Calls to a ring group do not "re-poll" ring group members, while a call is ringing, to see if one, that was busy, is now idle. You could send unanswered calls, (after a time-out), from the first group, to a second group, made up of the same members.

You could also add a second extension to each set, that was also a ring group member. It would also ring, allowing a set to hang up the current call and take the second key.

 

[AEnrico]

Thanks.

 

[YiannisH_3CX]

In addition to what leejor mentioned you could also use a Queue that will re-poll agents after they hang up.

 

[AEnrico]

so is it possible to do what I asked?
if yes, how?

 

[Saqqara]

Try the queue option - https://www.3cx.com/docs/manual/call-center-queues/