Ring groups, snom phones show missed calls

[philnewman]

Hi.
We are using the SNOM300 handsets and a Grandstream 4104 gateway. When a call comes in from the gateway it connects to a ring group configured to ring all extensions in the group. This works and all the SNOMs in the group ring when there is an incoming call. However when one of the phones answers the call, all the other phones show a missed call message.
I have found this article on the SNOM knowledge base: http://wiki.snom.com/FAQ/When_a_cal...Missed_Call"_message._How_can_this_be_changed
It says that the pbx needs to send the "reason" field correctly according to RFC3326 which will inform the other extensions that the call has been completed elsewhere.
Is this supported in 3CX and if so, please can someone help me to resolve this problem?

Many thanks,

Phil Newman

 

[abc123]

Hi Mark,

That is indeed the feedback I got from the support team as well.
It should be out in a couple of months. No precise dates are known yet however.

When I spoke to Kevin last week he "suggested" (so I wont get him in trouble) April sometime. However our friend Leonidas (who always has the good secrets) "suggested" today that it may only be 2 weeks.

 

[FBW]

Fingers crossed. But I'm afraid we'll have to trust Kevin on this one :lol: