Ring my mobile at the same time not working

[glansing]

Hi,

I recently installed 3CX Phone System 12.5. I have imported the configuration from version 12.0.

I have set-up a VOIP Provider, which connects to extension 101.
On extension 101 I have set a mobile number.
Extension 101 is set-up to "Ring my extension and mobile at the same time", for both internal and external calls.

However, my mobile number is not called at all. Here is the Activity Log, from one external call, from last to first in time:
29-jul-2015 10:31:24.238 [CM503008]: Call(C:2): Call is terminated
29-jul-2015 10:31:24.231 Leg L:2.1[Line:10002<<088xxxxxxx] is terminated: Cause: CANCEL from <provider IP>:5060
29-jul-2015 10:31:19.866 Currently active calls - 1: [2]
29-jul-2015 10:31:11.273 [CM503025]: Call(C:2): Calling T:Extn:101@[Dev:sip:101@<IP Phone IP>:5060;transport=udp] for L:2.1[Line:10002<<088xxxxxxx]
29-jul-2015 10:31:11.252 [CM503027]: Call(C:2): From: Line:10002<<088xxxxxxx (<sip:088xxxxxxx@<3CX IP>:5060>) to T:Extn:101@[Dev:sip:101@<IP Phone IP>:5060;transport=udp]
29-jul-2015 10:31:11.252 [CM503004]: Call(C:2): Route 1: from L:2.1[Line:10002<<088xxxxxxx] to T:Extn:101@[Dev:sip:101@<IP Phone IP>:5060;transport=udp]
29-jul-2015 10:31:11.251 [CM505003]: Provider:[] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:<SIP number@<My External IP>:5060]
29-jul-2015 10:31:11.249 [CM503001]: Call(C:2): Incoming call from Line:10002<<088xxxxxxx to <sip:101@<3CX IP>:5060>
29-jul-2015 10:31:11.248 Line limit check: Current # of calls for line Lc:10002(@<Provider>[<sip:<SIP number>@sip.<provider>.nl:5060>]) is 1; limit is 4
29-jul-2015 10:31:11.209 [CM503012]: Inbound office hours rule (unnamed) for 10002 forwards to DN:101

Sometimes it does work. I just changed the "Awäy" settings of extension 101, which does not have to do anything with ringing my mobile at the same time, and suddenly my mobile was ringing.
The extension status is Available.

The Activity Log, from last tof first in time:
29-jul-2015 10:39:55.059 Leg L:3.1[Line:10002<<0044xxxxxxxxxx] is terminated: Cause: BYE from PBX
29-jul-2015 10:39:55.059 [CM503008]: Call(C:3): Call is terminated
29-jul-2015 10:39:55.056 Leg L:3.2[Extn] is terminated: Cause: BYE from 127.0.0.1:5488
29-jul-2015 10:39:54.852 Leg L:4.1[Extn] is terminated: Cause: BYE from PBX
29-jul-2015 10:39:54.851 [CM503008]: Call(C:4): Call is terminated
29-jul-2015 10:39:54.847 Leg L:4.2[Line:10000>><Mobile Number>] is terminated: Cause: BYE from <Provider IP>:5060
229-jul-2015 10:37:02.993 Leg L:3.3[Extn] is terminated: Cause: 487 Request Cancelled/INVITE from <IP Phone IP>:51227
29-jul-2015 10:37:02.990 [CM503003]: Call(C:3): Call to <sip:101@<3CX IP>:5060> has failed; Cause: 487 Request Cancelled/INVITE from <IP Phone IP>:51227
29-jul-2015 10:37:02.945 Leg L:3.4[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 127.0.0.1:5488
29-jul-2015 10:37:02.942 [CM503003]: Call(C:3): Call to <sip:101@<3CX IP>:5060> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5488
29-jul-2015 10:37:02.744 [CM503007]: Call(C:3): Extn:101 has joined, contact <sip:[email protected]:5488>
29-jul-2015 10:37:02.743 [CM503007]: Call(C:3): Line:10002<<00442089480942 has joined, contact <sip:<SIP Number>@sip.<provider>.nl:5060>
29-jul-2015 10:37:02.737 L:3.2[Extn] has joined to L:3.1[Line:10002<<0044xxxxxxxxxx]
29-jul-2015 10:37:02.533 [CM503007]: Call(C:4): Line:10000>><Mobile Number> has joined, contact <sip:26045@<Provider IP>:5060>
29-jul-2015 10:37:02.531 [CM503007]: Call(C:4): Extn:101 has joined, contact <sip:[email protected]:5488>
29-jul-2015 10:37:02.527 L:4.2[Line:10000>><Mobile Number>] has joined to L:4.1[Extn]
29-jul-2015 10:36:54.045 [CM505003]: Provider:[Voicedeals] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:<SIP Number>@<My external IP>:5060]
29-jul-2015 10:36:50.096 Currently active calls - 2: [3,4]
29-jul-2015 10:36:49.120 [CM503025]: Call(C:4): Calling T:Line:10000>><Mobile Number>@[Dev:sip:<SIP Number>@<Provider IP>:5060] for L:4.1[Extn]
29-jul-2015 10:36:49.068 [CM503027]: Call(C:4): From: Extn:101 (<sip:0044xxxxxxxxxx@<3CX IP>:5060>) to T:Line:10002>><Mobile Number>@[Dev:sip:<SIP Number>@sip.<provider>.nl:5060]
29-jul-2015 10:36:49.068 [CM503004]: Call(C:4): Route 2: from L:4.1[Extn] to T:Line:10002>><mobile number>@[Dev:sip:<SIP Number>@sip.<provider>.nl:5060]
29-jul-2015 10:36:49.068 Line limit check: Current # of calls for line Lc:10002(@Provider[<sip:SIP Number@sip.<provider>.nl:5060>]) is 1; limit is 4
29-jul-2015 10:36:49.068 [CM503027]: Call(C:4): From: Extn:101 (<sip:0044xxxxxxxxxx@<3CX IP>:5060>) to T:Line:10000>><mobile number>@[Dev:sip:<SIP number>@<provider IP>:5060]
29-jul-2015 10:36:49.068 [CM503004]: Call(C:4): Route 1: from L:4.1[Extn] to T:Line:10000>><mobile number>@[Dev:sip:<SIP number>@<Provider IP>:5060]
29-jul-2015 10:36:49.068 Line limit check: Current # of calls for line Lc:10000(@<provider>[<sip:<sip number>@<Provider IP>:5060>]) is 0; limit is 4
29-jul-2015 10:36:49.068 Call(C:4): Call from Extn:101 to <mobile number> matches outbound rule 'National'
29-jul-2015 10:36:49.066 [CM503001]: Call(C:4): Incoming call from Extn:101 to <sip:<mobile number>@<3CX IP>:5060>
29-jul-2015 10:36:48.503 [CM503025]: Call(C:3): Calling T:Extn:101@[Dev:sip:[email protected]:5488;rinstance=8421f7bc531290b9,Dev:sip:101@<IP Phone IP>:5060;transport=udp,Dev:sip:[email protected]:5488;rinstance=1c9277284de0a924] for L:3.1[Line:10002<<0044xxxxxxxxxx]
29-jul-2015 10:36:48.485 [CM503025]: Call(C:3): Calling T:Extn:101@[Dev:sip:[email protected]:5488;rinstance=8421f7bc531290b9,Dev:sip:101@<IP Phone IP>:5060;transport=udp,Dev:sip:[email protected]:5488;rinstance=1c9277284de0a924] for L:3.1[Line:10002<<0044xxxxxxxxxx]
29-jul-2015 10:36:48.476 [CM503025]: Call(C:3): Calling T:Extn:101@[Dev:sip:[email protected]:5488;rinstance=8421f7bc531290b9,Dev:sip:101@<IP Phone IP>:5060;transport=udp,Dev:sip:[email protected]:5488;rinstance=1c9277284de0a924] for L:3.1[Line:10002<<0044xxxxxxxxxx]
29-jul-2015 10:36:48.436 [CM503027]: Call(C:3): From: Line:10002<<0044xxxxxxxxxx (<sip:0044xxxxxxxxxx@<3CX IP>:5060>) to T:Extn:101@[Dev:sip:[email protected]:5488;rinstance=8421f7bc531290b9,Dev:sip:101@<IP Phone IP>:5060;transport=udp,Dev:sip:[email protected]:5488;rinstance=1c9277284de0a924]
29-jul-2015 10:36:48.436 [CM503004]: Call(C:3): Route 1: from L:3.1[Line:10002<<0044xxxxxxxxxx] to T:Extn:101@[Dev:sip:[email protected]:5488;rinstance=8421f7bc531290b9,Dev:sip:101@<IP Phone IP>:5060;transport=udp,Dev:sip:[email protected]:5488;rinstance=1c9277284de0a924]
29-jul-2015 10:36:48.435 [CM505003]: Provider:[] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:<SIP number>@<My external IP>:5060]
29-jul-2015 10:36:48.433 [CM503001]: Call(C:3): Incoming call from Line:10002<<0044xxxxxxxxxx to <sip:101@<3CX IP>:5060>
29-jul-2015 10:36:48.432 Line limit check: Current # of calls for line Lc:10002(@<Provider>[<sip:<SIP number>@sip.<provider>.nl:5060>]) is 1; limit is 4
29-jul-2015 10:36:48.4209 [CM503012]: Inbound office hours rule (unnamed) for 10002 forwards to DN:101

I do not see any reason why the first time my mobile was not rang, while, after the configuration change, it was.
Appearantly, something breaks over time and is repaired after a minor change. That should not be necessary. Agree?

Best regards,
Gerdo Lansing

 

[glansing]

It seems it some kind of sleep related issue.
When it works it will work the rest of the day. But when no one is calling us for over a day, 3CX stops dialing my mobile number.
After changing a setting on the extension, 3CX wakes up and my mobile number is dialed.

I did not notice this issue on 3CX version 12.0.

 

[leejor]

Are you using the same hardware that you were on Version 12? Any additional programmes added to the server/PC since?

Have you tried, using any other extension, same thing happening? What about straight call forwarding to an outside number? Does that also begin failing after a time?

Have you tried an un-install and a fresh install and re-provision? While rare, there could be a corruption.

 

[glansing]

Straight dialing works. I have set a forwarding rule to dial an external number when the Phone is not answered within 20 seconds and this number is indeed dialed after those 20 seconds.

The hardware did not change it was an inplace upgrade (back-up config, uninstall 12.0, install 12.5, import back-up).
No other software installed.

I did not try another extension yet.

I guess I will wait for version 14 to become available (not the RC) and then reinstall from scratch. That will probably solve it.

 

[leejor]

I did not try another extension yet.

I would try that and see if the behaviour is different.

I guess I will wait for version 14 to become available (not the RC) and then reinstall from scratch. That will probably solve it.

I suspect that there is something else at play here. While a new version may solve this, it may not , if, it is being caused by something on your system.

 

[glansing]

I have set-up de provider settings to ring another extension. And configured this extension with my mobile number and ticked the setting to ring both the Phone and my mobile.
Let's see if this helps. I will let you know.