Ring through headset / excessive volume problem with new Fanvil firmware

[Lee Cramman]

We have a problem whereby since the latest firmware update (yesterday) all of the call centre staff are complaining that their Fanvil X2's ringer is sounding through their headset at a very high (deafening) volume and that the volume can not be lowered using any of the (3) volume options on the phones themselves.

I've tried it myself and it is quite unpleasant so it must be very annoying when they are answering their 100th call of the day...

Before the update I don't think the ringer sounded through the headset at all.

I know that this is (probably) down to Fanvil but given that we need to be on a supported firmware can anyone think of a fix or workaround?

The phones themselves are configured as hot desking.

 

[Lee Cramman]

Just to follow up, I've found an option on the phones themselves to reduce this buried in the phone menus. Not sure if this existed before the firmware update.

Menu -> Settings (3) -> Basic Settings (1) ->Ringer (3) -> Volume (1) -> Headset (1)

You have to lower it to the lowest setting for it to be tolerable.

I would still be interested in a 3CX / template based method of doing this en masse if anyone has one.